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FAQ's
What brands do you carry?
As of May 2025, we carry premium brands known for quality and performance, including Felo, Hazet, Kukko, Nepros, Tenryu, and Squi.Jig. Every tool we offer is carefully selected to last a lifetime.
Do you offer phone support?
Yes. Call us at 1-844-988-8865 during customer service hours.
What are your customer service hours?
We’re available Monday to Friday, 8am to 4pm CST (GMT-6).
How long will it take to get a response?
We typically respond within 1–2 business days. Inquiries received after noon CST are usually handled the next business day.
Can I cancel or modify my order?
Yes, as long as it hasn’t shipped. If it has, call us immediately—we may be able to stop it before pickup. If it's already en route, we might still be able to cancel through the courier, though shipping costs may not be refundable. If the package arrives, you can decline delivery and it will be returned to us.
Where can I find my tracking number?
Tracking details are emailed once your order is fulfilled. You can also track your order via the courier's website or through your account/order page.
How do I start a return or exchange?
Contact us by email or phone to begin the process. Be sure to review our refund policy below for full details.
Do you ship internationally?
We currently ship to parts of Canada and the USA. Please see the shipping policy below for more information.
What if I receive the wrong item or my package is damaged?
Contact us immediately so we can resolve the issue promptly. Refer to the shipping policy and refund policy below for more details.
Do you have a physical store I can visit?
No, Liger Tools operates exclusively online.
